Warranty and Terms

Madmodworld.com   guarantees that all products purchased on this website are authentic and have no defects in workmanship and materials.

If you have purchased an item from us and it appears to be not working in order, pls. return this to us and we will replace any parts on the movement that are deemed to be not working at the time of refurbishing with either brand new or reconditioned 3rd party parts. It will take 3 weeks to replace the watch. The buyer pays for the shipping of the return of the item.

This warranty does not apply after personal use of the the item/s resulting to any costs or damages caused by:

  1. Alteration, modification, service or repair on the product that was performed by anyone other than madmodworld.com B.  Evident wear, physical misuse and abuse of the product (i.e. dings, dents, scratches, etc.) C.  Product use outside the permitted and intended usage.

Madmodworld.com disclaims and excludes all other warranties that are not contained or provided herein, such as: express warranty and any other remedies that may be subjected by the law/ the only acceptable remedy covered under this warranty is product repair or item replacement.

In any event that your purchased item/s failed to meet your satisfaction, please follow the steps below for returns and exchanges:

    1. Email us at info@madmodworld.com with subject header “Request for Merchandise Return”.  Pls. kindly indicate in the body of your email all the necessary information below in order for us to process your request: complete contact details (including your first and last name with/or company name)
      order number
      date of purchase
      phone number and/or fax number (if applicable)
      email address
      shipping address
      reason for the return request (please indicate a detailed explanation of your issue) regarding the issues that you encountered with our products.
      if applicable to your complaint, pls. include photos of the found defect/s in your item/s.

 

    1. We will evaluate all information that you have provided within 48 hrs. upon receipt of email.  If there are additional concerns regarding the information you sent, we will contact you during that period. If all details are complete, you will receive an e-mail confirmation from us. As soon as you receive our e-mail confirmation, pls.  print a copy of this and pack your watch/es and include the printed copy of the confirmation e-mail in the packaging of the item/s. before shipping it back to us.

 

  1. Upon receiving the item/s returned, we will send you a confirmation letter via email advising you of the estimated time of delivery of the replacement item/s.

If in case you have other questions or clarifications concerning our Return and Exchange Policies, pls. do not hesitate to contact us at info@madmodworld.com

Yours truly,

Customer Support Team
Madmadworld.com

Privacy Policy